Samsung Account Verification Code: Where It Goes and Fixes

A Samsung account verification code goes to the phone number or email on your Samsung account, or appears on another signed-in Galaxy device. If it does not arrive, check which method the screen chose, then try these fixes.

When Samsung asks for a code

You see it when you sign in to your Samsung account on a new phone, reset the password, or have two-step verification on. Samsung can send the code by text, by email, or show it on a device where you are already signed in.

Code not arriving: fixes

1. Read the screen: it says where the code went (number ending, email, or device).
2. Check the email inbox and spam if the code went to email.
3. Make sure the phone with the number has signal; turn airplane mode on and off.
4. Wait a minute, then ask for one new code.
5. Use "Try another way" to pick email or a backup code.
6. If the number is old, sign in on samsung.com and use the account recovery options.

Two-step verification on a Samsung account

Two-step verification can use text codes or an authenticator app, with backup codes. Save the backup codes when you turn it on; they get you in when you change numbers.

Not the same as a phone unlock code

A Samsung account code is for the account. It is different from a SIM PIN or a carrier unlock code, which come from your carrier.

Samsung account on a new Galaxy phone

1. During setup, sign in to your Samsung account with email and password.
2. If two-step verification is on, choose where to get the code: text, email, or another Galaxy device.
3. Enter the code; if it does not come, tap the option to use another method.
4. After setup, update your phone number in Settings › Accounts and backup › Samsung account › Security.

If you changed your number

Add the new number to the Samsung account before you remove the old SIM. If it is too late, sign in with email or a backup code and update it there.

FAQ

Why am I not getting my Samsung verification code?

Usually it went to email or an old number, texts are filtered, or the phone has no signal.

Can I get the Samsung code by email?

Yes, choose another verification method on the code screen if email is on the account.

What if I changed my number?

Sign in with email or a backup code, then update the number in the Samsung account security settings.

Is the Samsung code the same as a SIM PIN?

No. The SIM PIN and unlock codes come from your carrier.

Where is my Samsung backup code?

You saved it when you turned on two-step verification; it is not shown again, but you can create new codes once signed in.

Can Samsung support reset two-step verification?

Yes, after checking it is your account; have proof of purchase or account details ready.

Related: verification code not received on any app · verification codes on Android.