"This Account Is Not Allowed to Use WhatsApp": What to Do

"This account is not allowed to use WhatsApp" means WhatsApp banned the number for breaking its terms. You can ask for a review in the app.

Common reasons

• Sending many unsolicited messages, or mass broadcasting.
• Using unofficial versions or add-ons of WhatsApp.
• Many people reporting or blocking the account.
• Automated or bulk messaging tools.

Ask for a review

1. Open WhatsApp on the banned number.
2. Tap Request a review or Support on the ban screen.
3. Explain briefly how you use WhatsApp.
4. Wait for the decision, which can take a day or more.

If the review fails

The decision is WhatsApp's. Creating new accounts to get around a ban breaks the terms again and usually ends in another ban. If you send messages for a business, look at the official WhatsApp Business Platform instead of tools that automate personal accounts.

Avoid it in future

• Only message people who expect to hear from you.
• Use the official app from the app store.
• Let people opt out, and do not add strangers to groups.

Temporary bans

Sometimes WhatsApp shows a temporary ban with a countdown, often after using an unofficial app. Move to the official WhatsApp from the app store before the timer ends, and back up your chats first. Continuing with the unofficial version after a temporary ban can lead to a permanent one.

FAQ

Why is my number banned from WhatsApp?

WhatsApp decided it broke its terms, often through bulk messaging or unofficial apps.

Can I appeal a WhatsApp ban?

Yes, with Request a review on the ban screen.

Will a new number fix a ban?

Using new numbers to get around a ban breaks the terms and is not a fix.

Related: WhatsApp Business numbers · WhatsApp code limits · WhatsApp 6-digit code.