Microsoft Account Did Not Send the Code? Fixes

If Microsoft does not send a code, choose another method, check your security info, wait before retrying, and use the Authenticator app if you set it up.

Try these

1. On the sign-in screen, choose "Sign in another way" or another listed method.
2. Check the phone number or email shown is current.
3. Look in junk email and filtered texts.
4. Wait 15 to 30 minutes before asking again.

No access to any method?

Use Microsoft's account recovery form. Answer from a device and network you normally use, and give as much detail as you can.

Prevent it

• Add both a phone and an email as security info.
• Set up the Microsoft Authenticator app or a passkey.
• Keep recovery codes somewhere safe.

See Microsoft code texts.

Codes for Outlook and Hotmail

Outlook and Hotmail use the same Microsoft account. Fixing your security info once fixes codes for email, Xbox, Teams and Windows sign-in together.

FAQ

Why is Microsoft not sending my code?

Outdated security info, filtering, or too many requests.

Can I get the code by email?

Yes, if an email is on your account.

What if I lost every method?

Use the account recovery form.

Related: Microsoft code texts · Xbox security code · authenticator apps.