Uber Account Blocked? Why It Happens and What to Do

Uber blocks accounts for payment problems, safety reports, suspected fraud or rule breaks. Read the in-app message, then contact Uber Help.

Common reasons

• An unpaid trip or failed payment.
• Reports from drivers or couriers.
• Signs of shared or compromised accounts.
• Breaking community guidelines.

What to do

1. Open the Uber app and read the message on the block screen.
2. Settle any outstanding balance.
3. Use Help in the app or on Uber's site to ask for a review.
4. Keep your answer short and factual.

If you are locked out

If you cannot sign in because of a code problem rather than a block, see Uber code not received and Uber recovery.

Do not create new accounts to get around it

Opening another account after a ban breaks Uber's terms, and new accounts linked to the same payment or device are usually blocked too.

Drivers and couriers

Driver and courier accounts follow separate rules, such as document checks and ratings. If a driver account is paused, check the driver app for missing documents first; many pauses end once documents are updated.

FAQ

Why was my Uber account blocked?

Usually payment issues, reports, suspected fraud or rule breaks.

How do I unblock my Uber account?

Settle any balance and ask for a review through Help.

Can I make a new Uber account after a ban?

That breaks Uber's terms.

Related: Uber number already registered · Uber code not received · how Uber uses your number.