Uber Says Your Phone Number Is Already Registered: Fixes

Uber lets one number be on one rider account. If it says your number is already registered, sign in to that account, or ask Uber Help to release it.

Why it happens

• You made an Uber account before and forgot it.
• Your number used to belong to someone else; carriers reuse numbers.
• A family member signed up with it.

Fix it

1. Try signing in with the number, using the code Uber sends.
2. If it is your old account, use it or update its details.
3. If it is not yours, contact Uber Help and explain the number is now yours.
4. Or sign up with a different number you own.

Drivers and riders

Driver and rider accounts can share sign-in details in some markets. Check the app you are using.

More: Uber code not received.

Recycled numbers

Carriers give unused numbers to new customers after a while. If you got a recycled number, old accounts may still use it. Updating the number on your own accounts quickly reduces mix-ups for both you and the previous owner.

FAQ

Why does Uber say my number is already in use?

It is on another Uber account, perhaps an old one or a previous owner's.

Can Uber remove my number from another account?

Uber Help can review it.

Can two Uber accounts share a number?

Not for rider accounts.

Related: Uber account blocked · Uber code not received · Uber recovery.