Uber Verification Code Not Received? 8 Fixes That Work

Uber code not arriving? Check the number and country code, ask for the code again once, or get it on WhatsApp or by email if offered. 8 fixes.

Uber signs you in with your phone number and a short code sent by text. In some countries it can also send the code on WhatsApp, and you can sign in with email instead. Riders and drivers use the same kind of code. Here is how to get it.

Check these first (30 seconds)

• Country code. Uber works worldwide, so pick the right country code before the number.
• WhatsApp. In some countries Uber offers to send the code on WhatsApp. Check there.
• Email sign-in. You can sign in with your email and get the code there.
• Spam and filtered texts. Check the spam or "unknown senders" folder.

What Uber's message means

8 fixes, in order

1. Re-enter the number. Choose the right country, then type the number without a leading 0.
2. Ask again once. Tap "I haven't received a code" and resend. Use only the newest code.
3. Use WhatsApp or email. Pick another delivery method if Uber offers it, or sign in with your email.
4. Turn off SMS filters and restart. Pause blockers, check signal, and allow roaming texts if you are abroad.
5. Update the app. Install the latest Uber or Uber Driver app.
6. Sign in on the website. Try uber.com or m.uber.com in a browser.
7. Wait out a limit. After "too many attempts", wait a few hours.
8. Contact Uber support. If the number is lost or in use, use Help on uber.com to update it after Uber checks it is you.

Travelling with Uber

Uber often asks for a code when you open the app in a new country. If your home number can't receive texts while roaming, choose WhatsApp or email if offered, or sign in on Wi-Fi before you leave and stay signed in.

Drivers: the Uber Driver account is tied to your identity and documents. Use your own number for it.

When your own number just won't work

For a rider account, if your number never receives Uber's code, another mobile number can.

In that case a non-VoIP number is the practical fix. These are real mobile-carrier numbers, which is what Uber expects. On SMS Pin Verify you can pick a USA number for Uber and the code appears on screen in your account:

• One-time number: held for you for 15 minutes to receive one code. If no code arrives, you are not charged. Good for a single sign-up.
• Rental number: the same number for several days or longer. Pick this if the number will stay on your account, because drivers call or text it about pickups and Uber sends a code for new devices.

Two honest limits: a code is never guaranteed, because Uber decides whether to send it; and a number may have been used on Uber before you, so start a fresh account rather than trying to recover an old one.

Keep your account after you get in

• Add an email and keep it verified so you can sign in without a text.
• Turn on 2-step verification in Account → Security if offered.
• Keep your number current so drivers can reach you.
• Never share an Uber code. Callers or drivers asking for "the code Uber sent you" are scammers.

FAQ

Why is Uber not sending me a code?

Wrong country code, filtered texts, or too many attempts are the usual causes.

Can Uber send the code on WhatsApp?

In some countries, yes; choose it on the code screen if it is offered.

Can I log in to Uber with email?

Yes, you can sign in with your email address and receive the code there.

Do virtual numbers work for Uber?

For rider accounts, non-VoIP mobile numbers usually do.

Related: verify Uber without your real number · Lyft code not received.

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