Epic Games Account Recovery: Get Back Into Fortnite

To recover an Epic Games account, reset the password from the sign-in page. If the email was changed by a hacker, use Epic's account recovery form.

Forgot the password

1. Go to the Epic Games sign-in page and choose Forgot your password?
2. Enter the email on the account.
3. Open the reset email, including spam, and set a new password.
4. Sign in and check that your games and Fortnite items are there.

Don't know which email you used

Try every email address you have, including old school or work ones. If you play on a console, the Epic account may be linked to your PlayStation, Xbox or Nintendo account; signing in through the console can show which Epic display name is linked.

Hacked account

If someone changed the email or password, use Epic's account recovery form on the help site. Epic support asks questions only the owner can answer. The more of these you have, the better:

• Your display name and any old display names.
• The original email address on the account.
• Receipts for purchases, such as V-Bucks or game orders, with transaction IDs.
• Consoles or platforms linked to the account.
• Roughly when and where the account was created.

Fortnite progress

Fortnite skins, V-Bucks and progress belong to the Epic account, not the console. Recovering the Epic account brings them back. If you made a new account by mistake, the items stay on the old one; they cannot be merged.

After you are back in

See Fortnite 2FA for setup steps.

Recovery scams

People on Discord or TikTok offering to recover accounts for money, or asking for your login, are scammers. Only Epic support can restore an account, and it does not charge for this.

How long it takes

Simple resets are instant. Support cases for hacked accounts can take days, especially after big Fortnite updates. Reply to Epic's emails promptly and keep all messages in the same case.

FAQ

How do I recover my Epic Games account?

Reset the password, or use Epic's recovery form if the email was changed.

Can I recover Fortnite items on a new account?

No, items stay on the original Epic account.

What information does Epic support ask for?

Display names, original email, receipts and linked platforms.

Related: Fortnite 2FA · Epic Games not sending code · PlayStation account recovery.