Depop Account Suspended: Why It Happens and What to Do

Depop suspends accounts it believes broke its rules, such as off-app payments, banned items or suspicious activity. Here is how to read the notice and appeal.

Common reasons for a suspension

• Asking buyers to pay outside Depop, or sharing contact details to move a sale off the app.
• Listing items that are not allowed, such as counterfeits or restricted goods.
• Many disputes, cancellations or reports in a short time.
• Activity that looks automated, such as mass following or copy-pasted messages.
• Signs the account was taken over by someone else.

Suspended, restricted or locked?

What to do

1. Read the email or in-app message carefully; it often names the rule.
2. If it is a security lock, reset your password from the sign-in screen and confirm your email.
3. For a suspension, contact Depop through its help centre and ask for a review.
4. Explain briefly, stay factual, and include order numbers if a dispute is involved.
5. Wait for the reply before opening new requests, which can slow things down.

Open orders and funds

Ask support what happens to open orders and money still being processed. Keep records of shipping and messages, since they help any review.

Do not open a new account to get around it

Creating another account after a suspension usually breaks Depop's terms, and linked accounts are often suspended too. Wait for the review instead.

Protect the account

Use a strong, unique password and keep your email and phone up to date in settings. If you lost access to the number on your account, update it while you can still sign in.

FAQ

Why was my Depop account suspended?

Usually for off-app payments, banned listings, many disputes or suspected takeover. The notice often names the reason.

How do I appeal a Depop suspension?

Contact Depop through its help centre and ask for a review.

Can I make a new Depop account after a ban?

That usually breaks Depop's terms and is likely to be suspended too.

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