Supercell ID Not Sending Code? How to Fix It

Supercell ID sends a verification code by email. If it does not arrive, check spam, the email address you typed, and wait a few minutes before asking again.

How Supercell ID codes work

Supercell ID links your progress in games such as Clash of Clans, Clash Royale and Brawl Stars to an email address. When you sign in on a device, Supercell sends a short code to that email, and you type it into the game.

Code not arriving

1. Check the spam, promotions and updates folders.
2. Make sure you typed the email exactly; one wrong letter sends the code elsewhere.
3. Wait a few minutes, then request one new code.
4. Use the newest code only.
5. Check your email account is not full.

Email changed or lost?

If you no longer have access to the email on your Supercell ID, contact the game's support from the in-game settings. Give your player tag and as many account details as you can, such as purchase receipts and when you started playing.

Keep your account safe

• Use an email account protected with two-step verification.
• Never share Supercell ID codes with anyone offering gems or account help.
• Buy items only in the official game store.

Moving to a new phone

Sign in to Supercell ID on the new phone and your progress loads. Make sure you still have the email inbox before switching. See moving to a new phone.

Codes and support scams

Fake "support" accounts on social media sometimes ask players for their Supercell ID code. Real support works through the in-game help menu and will not ask you to send them the code.

Several games, one Supercell ID

One Supercell ID can hold progress for several Supercell games. Each game still has its own player account inside the ID. If you play on more than one device, sign in to the same Supercell ID on each, and check the player tag in game settings before you start, so you do not overwrite progress by connecting the wrong account.

FAQ

Why is Supercell not sending my code?

It may be in spam, or the email address was mistyped.

Does Supercell ID use SMS?

Supercell ID codes are sent by email.

How do I recover Supercell ID without email access?

Contact the game's support from in-game settings with your player details.

Related: why a recovery email matters · code scams · moving to a new phone.