Epic Games Not Sending Code? How to Fix It

If Epic Games does not send your code, check spam, the email on your account, and your 2FA method. Use the newest code and wait before asking again.

Which code are you waiting for?

Email codes

1. Check spam, promotions and updates folders.
2. Make sure the email on your Epic account is the one you are checking.
3. Wait a few minutes and request one new code.
4. Add Epic Games to your safe senders.

SMS codes

• Check the phone number on your account, including the country code.
• Look in filtered messages.
• Make sure your carrier allows texts from short codes.

Authenticator codes

If you set up an authenticator, Epic does not send a code: open your authenticator app. If codes are rejected, set your phone's date and time to automatic.

Lost access to your 2FA method

Use a backup code if you saved one. Otherwise contact Epic player support and prove ownership with purchase receipts and account details.

Beware of fake Epic messages

Messages offering free V-Bucks or asking you to share an Epic code are scams. Epic support does not ask you to send a code to them.

See Fortnite and Epic 2FA.

Codes on a console

On PlayStation, Xbox or Switch, Epic may ask you to enter a code on the Epic website instead of sending you one. Open the address shown on the console on a phone or computer, sign in to the right Epic account, and enter the code before it expires. If it expires, start again on the console to get a new one.

Too many attempts

After several requests Epic may pause code sending for a while. Wait at least 15 minutes before trying again.

FAQ

Why is Epic Games not sending my code?

Check spam, the email on your account and your chosen 2FA method.

Can I change my Epic 2FA method?

Yes, in Account › Password & Security once you are signed in.

What if I lost my Epic authenticator?

Use a backup code or contact Epic player support.

Related: Fortnite 2FA · EA not sending code · authenticator apps.