Roblox Account Recovery: How to Get Back In

Recover Roblox with Forgot password using the email or phone on the account. If those are gone, contact Roblox support with proof you own the account.

Forgot password or username

1. On the Roblox sign-in page, choose Forgot password or username.
2. Enter the email or phone number on the account.
3. Follow the link or code sent to reset your password.
4. If several accounts share the email, Roblox lists their usernames.

No access to the email or phone

Contact Roblox support through its help site. Give as much proof of ownership as you can:

• Your username and approximate creation date.
• Purchase receipts for Robux, including the date and payment method.
• Devices you played on.
• Any old email or phone that was on the account.

If the account was hacked

Report it to Roblox support straight away. Mention items or Robux that went missing. Roblox may be able to roll back changes made by the person who took it.

Protect it afterwards

• Turn on 2-step verification in Settings › Security.
• Add both an email and a phone.
• Never share your password or codes, including with friends.
• Ignore offers of free Robux: they are account-stealing scams.

Accounts for children

Parents can add their email to a child's account and use Roblox parental controls. If a child forgets the password, the parent email can reset it.

Moderated or banned accounts

Recovery does not undo a moderation ban. If the account was banned, use Roblox's appeal process instead.

Common mistakes

• Using a fake birthday: Roblox may ask for it to confirm ownership.
• Sharing the account with friends, which makes it hard to prove whose it is.
• Buying accounts or items from other players, which breaks the rules and is often a scam.

Keep your account details private and the email current, and recovery stays simple.

How long recovery takes

A password reset by email or phone takes minutes. A support review for a lost email or hacked account can take several days, depending on how busy support is and how much proof you give. Reply to any follow-up questions quickly.

FAQ

How do I recover my Roblox account without email?

Use the phone on the account, or contact Roblox support with proof of ownership.

Can Roblox restore stolen items?

Sometimes, if you report the hack quickly.

Does recovery remove a ban?

No. Bans have a separate appeal process.

Related: authenticator apps · code scams · recovery email.