Shop App Verification Code: Why You Get It and Fixes

The Shop app and Shop Pay send a six-digit code to confirm it is you at sign-in or checkout. If it does not arrive, check the number or email and resend.

When the code appears

• Signing in to the Shop app on a new phone.
• Checking out with Shop Pay on a store's website.
• Changing account details such as your email or phone.

The code goes to the phone number or email saved on your Shop account. It confirms that the person checking out with your saved details is you.

Code not arriving

1. Check the number or email shown on the screen.
2. Wait a minute, then choose to resend.
3. Look in filtered texts, spam or promotions folders.
4. Switch to the email option if texts are slow.

Got a code you did not ask for

If you receive a Shop code without shopping, someone may have typed your number by mistake at checkout, or may be trying your account. Do not share the code. If it keeps happening, sign in to the Shop app and check your account details.

Codes and scams

Changing your number

Update the phone number in the Shop app's account settings while you still have the old one. If the old number is gone, sign in with email and add the new number.

Remembered devices

Shop Pay can remember your device so you are not asked for a code every time. On shared computers, choose not to be remembered and sign out when finished.

Order tracking texts

The Shop app also sends order and delivery updates. Those are separate from codes and can be turned off in notification settings without affecting sign-in codes.

General help: verification code not received.

FAQ

Why did I get a Shop verification code?

Someone signed in or checked out with your Shop details, possibly you.

Can I get the Shop code by email?

Yes, if an email is on the account.

Should I share a Shop code with a seller?

No.

Related: code not received · code scams · how long codes last.