How to Recover a Clash of Clans Account

Log in with your Supercell ID to get your Clash of Clans village back. Without one, contact in-game support with your player tag and village details.

With a Supercell ID

1. Install Clash of Clans and open Settings.
2. Tap Supercell ID and choose to log in.
3. Enter the email linked to your Supercell ID.
4. Type the code sent to that email.
5. Pick your village.

If the code does not arrive, check spam and wait a few minutes. See Supercell not sending code.

Without a Supercell ID

Older villages were sometimes saved only to Google Play Games or Game Center. If yours was never linked to a Supercell ID, open Settings › Help and Support in a new game and message support. Give as much detail as you can:

• Your player tag (starting with #), if you have an old screenshot.
• Village name, clan name and Town Hall level.
• Approximate trophy count and when you last played.
• Receipts for gem purchases, which help prove ownership.
• The device and email you used.

Hacked village

If someone linked your village to their Supercell ID, tell support straight away with the same details. Supercell can move the village back after checking ownership.

Lost access to the email

After recovering

• Make sure the village is linked to a Supercell ID with an email you control.
• Never share Supercell ID codes, and never log in on sites that promise free gems.
• Avoid account selling sites; trading accounts breaks the terms.

Other Supercell games

The same Supercell ID can hold Clash Royale, Brawl Stars and Hay Day progress. Recovering the ID brings all linked games back.

Switching devices

To play on a new phone, install the game, open Settings and log in with the same Supercell ID. You do not need the old phone, only access to the email.

FAQ

How do I recover Clash of Clans?

Log in with your Supercell ID in Settings.

Can I recover a village without Supercell ID?

Contact in-game support with your player tag and details.

What if my village was hacked?

Tell Supercell support quickly with proof of ownership.

Related: Supercell not sending code · Epic Games recovery · code scams.