AJIO OTP Not Received? Login and Order Code Fixes

When AJIO's OTP does not arrive, recheck the mobile number, wait for the resend timer, and look in spam. Weak signal and full inboxes also stop codes.

Where AJIO uses OTPs

• Signing in to the app or website with your mobile number.
• Confirming some orders, returns or account changes.
• Delivery confirmation codes shared with the courier.

Fixes to try in order

1. Read the number on screen: a typo is the most common reason.
2. Let the resend timer finish before asking again.
3. Check your Messages app for spam or unknown sender folders.
4. Switch airplane mode on and off to refresh the network.
5. Free space if your SMS inbox is full.

Number you no longer use

AJIO accounts are tied to a mobile number. If the account is on an old number, the OTP goes there. Contact AJIO customer care from the app's help section to ask about updating it; have past order IDs ready.

Reliance accounts

AJIO is part of Reliance Retail. Your AJIO sign-in may be linked with other Reliance services using the same mobile number, so a change on one service can matter for others.

Delivery codes

Refund and KYC scams

Fraudsters sometimes call customers who placed orders, claiming a refund is due and asking for an OTP or a screen-sharing app. AJIO refunds go to your original payment method or AJIO wallet without you sharing any OTP on a call.

Still nothing?

Try the website if the app fails, or the app if the website fails. If codes reach other apps but never AJIO, wait an hour and try once more, since repeated requests can be paused.

More: finding an OTP on your phone.

Outside India

AJIO mainly serves Indian numbers. Codes to international numbers may not be supported, so use an Indian mobile number on the account.

FAQ

Why is AJIO not sending OTP?

Check the number, wait for the timer, and look in spam.

Can I change the mobile number on AJIO?

Contact AJIO customer care with your order details.

Should I share an AJIO OTP with a caller about a refund?

No, refunds never need an OTP over the phone.

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