Ubisoft Two-Factor Authentication: Setup and Fixes

Turn on Ubisoft 2-step verification at account.ubisoft.com › Security. Use an authenticator app or email codes, and keep the backup codes safe.

Set it up

1. Sign in at account.ubisoft.com.
2. Open Security.
3. Choose to activate 2-step verification.
4. Pick an authenticator app or email, and confirm with a code.
5. Save the backup codes shown at the end.

Methods

Backup codes

Ubisoft gives a list of backup codes. Each works once and lets you in if your phone or email is not available. Store them in a password manager or on paper.

Codes not working

• Make sure the code comes from the Ubisoft entry in your authenticator, not another account.
• Set the phone's date and time to automatic.
• Use email codes within a few minutes; they expire.
• Check spam for email codes.

Lost your authenticator

Use a backup code to sign in, then turn off 2-step verification and set it up again on the new phone. Without backup codes, contact Ubisoft Support and be ready to prove ownership, for example with purchase receipts and the platforms linked to the account.

Linked platform accounts

Ubisoft accounts can be linked to Steam, PlayStation, Xbox, Epic and Nintendo. 2-step verification protects the Ubisoft account itself. Protect those platform accounts with their own 2-step settings too, since they can also be used to sign in to some games.

Moving to a new phone

1. Sign in to account.ubisoft.com on a computer.
2. Turn off 2-step verification using a current code.
3. Turn it back on and scan the new QR code with the new phone.

Some authenticator apps can move all accounts at once; check that the Ubisoft code works before wiping the old phone.

Trusted devices

Ubisoft Connect can remember a computer so you are not asked for a code each time. Do not tick this on shared or public computers, and sign out of all sessions from the Security page if you lose a device.

FAQ

How do I turn on Ubisoft 2FA?

account.ubisoft.com › Security › 2-step verification.

What if I lost my Ubisoft authenticator?

Use a backup code or contact Ubisoft Support.

Why is my Ubisoft code invalid?

Often a wrong phone clock or an expired email code.

Related: authenticator apps · EA not sending code · lost authenticator phone.