How to Change Your Phone Number on Ticketmaster

Update your number in My Account › Profile on Ticketmaster. Confirm the new number with the code sent, before events where you need mobile tickets.

Steps on the website or app

1. Sign in to Ticketmaster and open My Account.
2. Go to Profile or account settings.
3. Edit the phone number and save.
4. Enter the verification code sent to the new number, if asked.

Why the number matters

• Ticketmaster may send a code to confirm it is you before showing or transferring tickets.
• Event changes and cancellations can come by text.
• Some presales ask you to verify a mobile number.

An out-of-date number can leave you unable to open tickets at the venue, so change it well before the event.

Lost the old number

If Ticketmaster asks for a code sent to a number you no longer have, choose the option to verify another way, such as email, if offered. If not, contact Ticketmaster support with your order numbers. See Ticketmaster recovery.

Tickets and transfers

Codes not arriving

• Check the number format and country code.
• Wait a minute before requesting again.
• Look in filtered or spam messages.

See Ticketmaster code not received.

Phone number for presales

Verified Fan and similar presales may tie a code or invite to the number on your account. Change your number before you register, not after, so the invite goes to the right phone.

Avoid fake support

Search results and social media can show fake Ticketmaster support numbers. Use only the help links inside the official app or website, and never share a sign-in code with someone who contacts you.

FAQ

How do I change my number on Ticketmaster?

My Account › Profile, then edit the phone number.

Why does Ticketmaster send a code before showing tickets?

To confirm it is you before opening or transferring tickets.

What if I lost access to my old number?

Verify another way or contact Ticketmaster support.

Related: Ticketmaster code not received · Ticketmaster recovery · change number on Amazon.