How to Change Your Phone Number on Amazon

Change your Amazon number in Your Account › Login & security › Mobile number. Confirm the new number with a code, and update two-step verification too.

Steps

1. Go to Your Account on Amazon.
2. Open Login & security.
3. Next to Mobile number, choose Edit.
4. Enter the new number and confirm with the code Amazon sends.

Two-step verification

If you use two-step verification by text, update it in Login & security › 2-step verification. Adding an authenticator app means a number change will not lock you out next time.

Delivery numbers

The phone number on each delivery address is separate. Update it in Your Addresses so drivers can reach you.

Lost the old number?

• Sign in with your email and password; Amazon may send a code to your email instead.
• If Amazon insists on the old number, use the option for when you cannot access it, and follow the identity steps.
• Contact Amazon customer service if you are stuck.

Number already on another account

A number can be on one Amazon account at a time. If it is on an old account, remove it there, or ask customer service for help.

Codes not arriving

See Amazon code not received. Wait between requests, since repeated attempts can pause codes for a while.

Amazon apps and devices

The change applies to your whole Amazon account, so Prime Video, Audible, Kindle and Alexa devices use the new number automatically. You do not need to update each app. Some Alexa calling features keep their own number setting, which you can check in the Alexa app under communication settings.

Amazon Business and sellers

Business accounts and seller accounts may have their own contact numbers in their own settings, separate from your shopping account. Update those in Seller Central or the business settings page.

Check after changing

Sign out on one device and sign back in to make sure codes reach the new number before you give up the old one.

FAQ

How do I change my phone number on Amazon?

Your Account › Login & security › Mobile number.

Do I need the old number to change it?

Not always; email verification may work.

Does changing my number change delivery contacts?

No, update addresses separately.

Related: Amazon code not received · Amazon account recovery · amazon.com/code.