How to Recover an EA Account (Hacked or Locked Out)

Reset your EA password from the sign-in page with the account email. If the email was changed or the account was hacked, contact EA Help.

Forgot password

1. Open the EA sign-in page and choose Forgot your password?
2. Enter the email on your EA account.
3. Open the reset email, check spam if needed, and set a new password.
4. Sign in through the EA app or the game.

Which email is it?

If you play on a console, your EA account may have been made automatically when you first played. Its email could be the one on your PlayStation, Xbox or Nintendo account. Try those addresses first.

Hacked EA account

If someone changed the email, password or security settings, contact EA Help and choose the option for a hacked or compromised account. Advisors check ownership with questions such as:

• Your EA ID and the original email.
• Recent purchases with order numbers.
• Games you own and platforms you play on.
• Linked accounts such as Steam or console profiles.

Login verification

EA may ask for a security code sent by email, text or authenticator app. If codes are the problem rather than the password, see EA not sending code.

Banned rather than hacked

After recovery

1. Change the password to one used nowhere else.
2. Turn on login verification with an authenticator app.
3. Save backup codes.
4. Check linked accounts and remove unknown ones.
5. Look at order history for purchases you did not make.

FC and Ultimate Team items

Items moved or sold by a hacker may or may not be restored; EA decides case by case. Report the hack as soon as you notice, because quick reports give the best chance.

Avoid recovery offers

People selling "account recovery" services or asking you to share your EA login on Discord are scammers. EA does not charge for recovery.

FAQ

How do I recover my EA account?

Reset the password, or contact EA Help if the email was changed.

What if my EA account was hacked?

Contact EA Help and choose the hacked account option.

Will EA restore stolen FC items?

Sometimes; it is decided case by case.

Related: EA not sending code · Epic Games recovery · PlayStation recovery.