Uber Eats Account Disabled: Why and How to Fix It

Uber Eats uses your Uber account, so a block affects both apps. Check the reason in the app or email, then contact Uber support from the Help section.

Common reasons

• Many refund or missing-item claims in a short time.
• Unpaid balances from failed payments.
• Several accounts used by one person, often to reuse promotions.
• Reports of abusive behaviour toward couriers or restaurants.
• Payment disputes raised with your card issuer.

What to do

1. Read the notice in the app or your email.
2. Open Help in the Uber or Uber Eats app; some help topics work even when the account is restricted.
3. Choose the topic about account access.
4. Explain briefly, with order numbers if your claims were genuine.
5. Settle any unpaid amount.

Refund claims

Uber watches how often an account asks for refunds. If you had several real problems, say so and add photos you took at delivery. In future, take a photo of the order when it arrives, since this helps support decide quickly.

Courier accounts

Hacked accounts

Orders you did not place can trigger a block. Tell support the account may have been accessed by someone else, then change your password and check the email and number on it. Never share a code Uber sends you.

New account?

Creating a new account with the same card, number or device usually leads to another block. Resolve the original account first.

Deleting instead

If you no longer want Uber Eats, see deleting Uber Eats. Remember that deleting removes your Uber rides account as well.

Ride account blocked too? See Uber account blocked.

How long it takes

Support replies can take a day or more. Keep replies in the same conversation so the agent can see the history.

If support confirms the block was a mistake, ask them to check that saved payment methods and promotions were restored as well.

Where to get help

Use the help section in the Uber Eats app or on the Uber help website, and choose the option about account access. Give the email and phone number on the account, and explain briefly what happened before it was disabled.

FAQ

Why was my Uber Eats account disabled?

Often refund claims, unpaid balances, multiple accounts or reports.

Does an Uber Eats block affect Uber rides?

Yes, they share one account.

How do I contact Uber Eats about a disabled account?

Through the Help section in the app.

Related: Uber account blocked · delete Uber Eats · Uber Eats phone verification.