Ubisoft Account Recovery: Reset Password or Report a Hack

Reset your Ubisoft password from the sign-in page with your account email. If the email was changed or you were hacked, contact Ubisoft Support.

Forgot password

1. On the Ubisoft sign-in page, choose Forgot your password?
2. Enter the email on your Ubisoft account.
3. Open the email and set a new password.
4. Sign in through Ubisoft Connect or the game.

Which email?

If you play on console or Steam, your Ubisoft account may have been created when you first launched a Ubisoft game. Its email may be the one on that platform. Try each address you own.

2-step verification problems

If you cannot get the code, use a backup code. Without one, Ubisoft Support can help after checking ownership. See Ubisoft two-factor authentication.

Hacked account

• Contact Ubisoft Support and choose the option for a compromised account.
• Give your username, original email and linked platforms.
• Include purchase receipts with order numbers.
• Say when you last had access.

Linked platform accounts

After recovery

1. Use a new password not used anywhere else.
2. Turn on 2-step verification and save backup codes.
3. Check linked accounts and remove unknown ones.
4. Review recent purchases.

Suspended accounts

If the account was suspended rather than taken over, see Ubisoft account suspended.

Account email not reaching you

Ubisoft emails can land in spam or promotions. Add Ubisoft to your contacts, check every folder, and wait a few minutes before asking for another reset link. Old links stop working once a new one is sent.

Username or email forgotten

Search your inbox for "Ubisoft" to find welcome or purchase emails; they show which address the account uses. On consoles, the Ubisoft Connect menu in a Ubisoft game may show the linked email.

How long support takes

Recovery cases can take several days. Keep all replies in the same case and do not open many tickets for the same problem.

Ubisoft Connect app

After recovery, sign in to the Ubisoft Connect app on your PC to confirm your games and saves are still there. Cloud saves sync when you open each game, so launch one to check that progress was not lost.

FAQ

How do I recover my Ubisoft account?

Reset the password with your account email.

What if a hacker changed my Ubisoft email?

Contact Ubisoft Support with proof of ownership.

Can I unlink a platform from Ubisoft?

Sometimes, with limits.

Related: Ubisoft two-factor · Ubisoft suspended · recover an EA account.