Sephora Code Not Working? Promo, Reward and Gift Card Fixes

Sephora codes fail when your basket does not meet the terms, the code expired, or it was for another channel or country. Here is what to check.

Promo codes

• Check the minimum spend; some items may not count toward it.
• Some brands are excluded from promotions.
• Codes may work online only, in store only, or in the app only.
• Many codes are one-time per account.
• Codes for the US site may not work in Canada or elsewhere.

Usually only one promo code can be applied per order, alongside Beauty Insider rewards.

Beauty Insider rewards

Gift cards

1. Enter the card number and PIN exactly.
2. Check the balance on Sephora's gift card page.
3. Physical cards need activation at purchase; keep the receipt.
4. Cards from one country may not work in another.

Sign-in codes

Sephora may send a code by email or text to confirm sign-in. Use the newest code. If it does not arrive, check spam and the details on your account.

Code worked but discount missing

Check the order summary before paying. If the discount disappeared after changing items, re-enter the code. If you were charged without it, contact Sephora customer service with the order number.

Coupon sites

Many codes on coupon sites are old or never existed. Use codes from Sephora's own emails, app or website.

Scam texts

Texts promising free Sephora gift cards in exchange for a survey or your details are scams. See spotting fake texts.

App-only offers

Some Sephora offers appear only in the app or only for signed-in Beauty Insider members. Make sure you are signed in to the same account that received the offer, and that the app is up to date.

In-store codes

For store purchases, show the code or the barcode in the app at the till. Some online codes cannot be used in store, and some store offers do not work online.

FAQ

Why is my Sephora promo code not working?

Minimum spend, excluded brands, expiry or channel limits.

Can I use two Sephora promo codes?

Usually only one per order.

Why won't my Sephora gift card work?

It may not be activated or may be for another country.

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