How to Move Viber to a New Phone With Your Chats

Back up Viber chats on the old phone, install Viber on the new one with the same number, and restore the backup. Keep the old phone until it is done.

Step 1: back up

1. On the old phone, open Viber and go to More › Settings › Account › Viber Backup.
2. Connect Google Drive (Android) or iCloud (iPhone).
3. Tap Back up and wait until it finishes.

Step 2: activate on the new phone

1. Put your SIM in the new phone, or have the number able to receive texts or calls.
2. Install Viber and enter the same phone number.
3. Confirm with the activation code.
4. Choose to restore when Viber finds the backup.

The new phone must use the same Google or Apple account as the backup.

Moving between iPhone and Android

Cloud backups do not cross between iCloud and Google Drive. Viber offers a chat history transfer between devices that are both signed in during the move, on recent versions. Keep both phones on Wi-Fi and follow the prompts on each.

What comes across

Viber on a computer

Viber Desktop links to your phone by scanning a QR code. After switching phones, link the computer again from the new phone.

Changing number at the same time

Use Viber's change phone number option on the old phone before switching SIMs, so chats and contacts move to the new number. See changing your number on Viber.

Problems

• No backup found: check you are signed in to the same Google or Apple account.
• Activation code not arriving: see Viber registration problems.
• Old phone still active: Viber works on one phone at a time, so the old phone signs out.

Messages lost already? See restoring Viber messages.

FAQ

How do I move Viber to a new phone?

Back up, activate with the same number, then restore.

Can I move Viber from Android to iPhone?

Use Viber's transfer between devices; cloud backups do not cross.

Can Viber run on two phones at once?

No, one phone per number.

Related: change number on Viber · restore Viber messages · Viber incoming calls.