Ola OTP Not Received? Login and Ride OTP Explained

Ola uses two codes: a login OTP sent by text, and a ride OTP shown in the app for the driver. If the login code is late, check the number and signal.

Two different OTPs

The ride OTP is meant to be shared with the driver of your booked car. It confirms you are getting into the right vehicle. Never share the login OTP.

Login OTP not arriving

1. Check the mobile number on the screen.
2. Wait for the countdown before resending.
3. Check spam and blocked messages.
4. Restart the phone if your signal was weak.
5. Try again after an hour if you requested many codes.

Ride OTP not showing

• Open the current booking; the OTP is on the trip card.
• Update the Ola app if the screen does not load.
• Some ride types may not use an OTP.

Driver asks for a different code

The driver should only need the ride OTP shown in your booking. If someone asks for a code you received by text, refuse and contact Ola safety support through the app.

Changed number

Signing in with a new number may create a new account. To keep your ride history and Ola Money balance, ask Ola support to update the number while you can still reach the account.

Scam calls

Fraudsters pose as Ola support offering refunds and ask for OTPs or remote-access apps. Ola refunds happen in the app or to your original payment method.

Similar fixes: code not received and ride apps and your number.

Dual SIM phones

If your phone has two SIMs, check that the number on your Ola account belongs to the SIM that is switched on and allowed to receive texts.

Corporate and Ola Money accounts

Business or corporate profiles inside Ola still use your personal login OTP. If you use Ola Money or other features tied to the number, keep the number current so codes for those features reach you too.

FAQ

Why is Ola OTP not coming?

Check the number, signal and spam folder, and wait before resending.

Should I share my Ola ride OTP with the driver?

Yes, the ride OTP is for the driver of your booking.

Should I share my Ola login OTP?

No, never.

Related: code not received · Uber account blocked · code scams.