Amazon Code Not Working? Gift Card, Promo and OTP Fixes

Amazon codes fail when they were used, expired, typed wrong, or meant for another Amazon site. Find which type of code you have and check the rules for it.

Kinds of Amazon code

Gift cards

• Scratch the back gently; damaged characters can be read wrong.
• Gift cards from one country's Amazon usually work only on that site.
• A card that says "already claimed" may have been redeemed on another account in your household.
• Physical cards must be activated at purchase; keep the receipt.

Amazon never asks for gift cards as payment for taxes, bills or support. Anyone who does is a scammer.

Promo codes

1. Check the code is for the items in your cart and the seller.
2. Look for a minimum spend or a date range.
3. Some codes apply automatically on the product page instead of at checkout.
4. One-time codes work once per account.

Sign-in codes

Use the latest code and enter it within a few minutes. If codes are not arriving, see Amazon code not received.

TV codes

Codes for Prime Video on TVs expire quickly. Refresh the TV screen for a new one and enter it on amazon.com/code. See amazon.com/code.

Prime trials and subscriptions

Codes for Prime, Audible or Kindle Unlimited trials may be refused if the account had that service recently. Check membership history in your account.

Still stuck

Contact Amazon customer service through the help pages in your account. Have the code, a photo of the card, and the receipt ready.

Checking your balance

After redeeming, the amount appears in Your Account under gift card balance. If the code worked but the balance looks wrong, check whether part of it was already spent on an order, since Amazon applies gift card balance automatically at checkout unless you turn that off.

FAQ

Why is my Amazon gift card not working?

It may be used, not activated, or from another country's Amazon.

Why won't my Amazon promo code apply?

The items, seller, dates or minimum spend may not qualify.

Does Amazon ask for gift cards as payment?

No, that is a scam.

Related: Amazon code not received · amazon.com/code · change number on Amazon.