Xbox Account Banned or Suspended: Check and Appeal

Check Xbox enforcement actions on the Xbox enforcement page while signed in. You can see strikes, reasons and, where offered, ask for a case review.

How Xbox enforcement works

Xbox uses a strike system. Each violation adds strikes, and more strikes mean longer suspensions from social features such as chat and multiplayer. Serious violations can lead to a permanent suspension.

Check your status

1. Sign in to the Xbox enforcement page with your Microsoft account.
2. Review active strikes and suspensions.
3. Read the reason for each action.
4. Use the case review option if offered.

Case reviews

A case review asks Xbox to look again. Explain briefly why you think it was a mistake. Reviews are decided by Xbox, and some actions cannot be reviewed.

Common reasons

• Harassment or hate speech in chat or messages.
• Cheating or modding.
• Inappropriate gamertags or images.
• Account sharing or trading.

Hacked accounts

If someone else used your account, say so in the review, and secure your Microsoft account with a new password and two-step verification. See Xbox two-step verification.

Single games

Games like Call of Duty or Fortnite have their own bans, separate from Xbox. Check the game publisher's support if only one game is affected. See Call of Duty bans.

A suspension from social features usually still lets you play single-player games you own.

Device bans

For serious or repeated violations, Xbox may suspend the console itself from online services. A new account on that console will not get around it. If you bought a second-hand console that was banned before, contact Xbox Support with your purchase details.

Check family settings

For children's accounts, parents can see enforcement notices and set communication limits in the Xbox Family Settings app, which helps avoid future strikes.

Read Xbox's community standards to understand what counts as a violation and avoid new strikes.

Your enforcement history

The Xbox enforcement page lists past actions on your account, with dates and reasons. Sign in at enforcement.xbox.com to see them and to start a case review if you think one is wrong.

FAQ

How do I check if my Xbox account is banned?

Use the Xbox enforcement page while signed in.

Can I appeal an Xbox suspension?

Request a case review where offered.

Do Xbox strikes expire?

Yes, after a period.

Related: Xbox two-step verification · Call of Duty bans · Microsoft account locked.