How to Change Your Phone Number on eBay

On eBay, go to My eBay › Account settings › Personal info, edit the phone number and confirm the code. Update two-step verification too.

Steps

1. Sign in and open My eBay › Account settings.
2. Choose Personal info.
3. Next to phone number, click Edit.
4. Enter the new number and confirm with the code eBay sends.

Two-step verification

If you use text codes for two-step verification, update the number in Sign in and security too. Switching to an authenticator app or a passkey means a future number change will not lock you out. See eBay two-step codes.

Sellers

Lost the old number

If eBay sends a code to the old number when you try to sign in, choose another method, such as email. If none work, contact eBay customer service. See eBay recovery.

Number already in use

eBay may refuse a number that is on another account. Remove it from the other account first, or contact customer service.

Codes not arriving

• Check the country code.
• Wait a minute before asking again.
• Try the call option if offered.

More: eBay code not received.

Scams

Buyers or "eBay staff" asking for a code sent to your phone are trying to take over your account. Keep conversations inside eBay messages and never share codes.

Check after changing

Sign out and back in once to make sure codes reach the new phone before you give up the old SIM.

Passkeys on eBay

eBay supports passkeys on many devices. A passkey uses your phone or computer screen lock to sign in, so you do not need a code sent to a number. Set one up in Sign in and security on each device you use. Keep at least one other method, such as an authenticator app, in case you lose the device.

Buyers and sellers contact you on eBay

Other members reach you through eBay messages, not by phone, unless you share a number yourself. Keep conversations inside eBay messages, since that record matters if you ever need to open a case.

FAQ

How do I change my phone number on eBay?

My eBay › Account settings › Personal info.

Do I need to update two-step verification separately?

Yes, in Sign in and security.

What if I lost my old number?

Use email to sign in or contact customer service.

Related: eBay two-step codes · eBay recovery · delete eBay.