How to Move Visible Service to a New Phone

Move Visible to a new phone through the Visible app: choose to switch devices, then set up the eSIM or move the SIM. The new phone must work with Visible.

Before you start

• Check the new phone is compatible on Visible's website.
• Make sure it is unlocked if bought elsewhere.
• Back up the old phone.
• Keep both phones charged and on Wi-Fi.

Switching with eSIM

1. Install the Visible app on the new phone and sign in.
2. Find the option to switch or change device.
3. Follow the steps to download the eSIM.
4. Restart the new phone and check for signal.

Once the eSIM is active on the new phone, the old phone loses service.

Switching with a physical SIM

If your phone uses a Visible SIM card, move it to the new phone and then confirm the device change in the app if asked.

Data and apps

Checks after switching

• Call and text someone.
• Confirm two-factor codes arrive.
• Turn on Wi-Fi calling.
• Move authenticator apps before wiping the old phone.

Visible runs on Verizon's network

Visible is owned by Verizon and uses its network, but it has its own app and support. Use the Visible app rather than My Verizon.

Protect your number

Set a strong account password and PIN in the Visible app. This helps stop someone moving your number without permission. See transfer PINs explained.

Changing your number instead? See Visible number change.

Selling the old phone

Remove the old eSIM from the old phone in its cellular settings if it still appears, sign out of your Apple or Google account, and reset the phone to factory settings before you sell or give it away.

Problems with activation

If the new phone shows no service after an hour, restart it, make sure the Visible line is turned on in cellular settings, and contact Visible support through chat in the app.

Check compatibility first

Before buying a new phone, enter its IMEI number on Visible's compatibility page. Phones locked to another carrier or missing the right network bands may not activate, even if they work on other networks.

FAQ

How do I move Visible to a new phone?

Use the switch device option in the Visible app.

Does Visible support eSIM?

Yes, on compatible phones.

Does my number change?

No.

Related: move Verizon to a new phone · Visible number change · eSIM vs physical SIM.