How to Recover an iCloud or Apple Account

Recover your Apple Account at iforgot.apple.com or from a trusted device. If you have neither, account recovery can take days but gets you back in.

Fastest: a trusted device

If you are still signed in on an iPhone, iPad or Mac, you can reset your password there: Settings › your name › Sign-In & Security › Change Password. You use the device passcode to confirm.

Using iforgot.apple.com

1. Go to iforgot.apple.com.
2. Enter your Apple Account email or phone number.
3. Follow the steps: a code to a trusted number or device, then a new password.

When you have no trusted device or number

Apple offers account recovery. It is automatic and can take several days or longer, depending on what information you can give. During the wait, Apple sends updates to the contact details you provide.

• Avoid using other devices signed in to the account during recovery, which can restart the wait.
• Do not keep starting new recovery requests.
• Have your payment card details ready if Apple asks to confirm them.

Recovery contact or key

Set these up in Sign-In & Security once you are back in. With a recovery key, Apple support cannot reset your account, so keep the key safe.

Hacked account

If someone changed your password, use iforgot.apple.com straight away and contact Apple support. Then check trusted devices and remove any you do not know. See Apple two-factor authentication.

Avoid recovery scams

People who say they can unlock or recover an Apple Account quickly for a fee are scammers. Only Apple can recover an account, through iforgot.apple.com, Apple Support or Apple Stores. Never share your verification codes or recovery key with anyone who contacts you.

After recovery, check your trusted devices list and remove any you do not recognise.

FAQ

How do I recover my iCloud account?

From a trusted device or iforgot.apple.com; otherwise use Apple account recovery.

How long does Apple account recovery take?

It can take several days or longer.

Can Apple support skip the recovery wait?

Generally no; the wait protects the account.

Related: Apple two-factor · iCloud without a number · iCloud on a new phone.