Supercell Account Recovery: Get Your Games Back

Supercell games are saved to your Supercell ID. Log in with your Supercell ID email to recover them, or contact in-game support if you never made one.

Log in with Supercell ID

1. Open any Supercell game and go to Settings.
2. Tap Supercell ID and choose log in.
3. Enter the email on your Supercell ID.
4. Type the code sent to that email.

Your Supercell ID can hold Clash of Clans, Clash Royale, Brawl Stars, Hay Day, Boom Beach and other Supercell games.

No Supercell ID

If your game was never linked, open Help and Support in a new game and contact the team. Give:

• Player tag or name.
• Levels, trophies and clan or club names.
• Device and approximate last play date.
• Receipts for in-app purchases.

Email no longer works

Contact support inside the game

Open the settings in the game and choose Help and Support to write to the team. Give your player tag, the device you played on and roughly when you started, as these details prove the account is yours.

See Supercell not sending code.

Hacked game account

Contact support from inside the game as soon as possible. Supercell can move an account back after checking ownership, especially with purchase receipts.

Keep accounts safe

• Use an email you control long-term.
• Never share Supercell ID codes.
• Avoid account trading; it breaks the terms.
• Ignore "free gems" websites.

Clash of Clans players: see Clash of Clans recovery.

New phone

To play on a new phone, install the game and log in with Supercell ID. Progress loads from Supercell's servers; you do not need the old phone.

Supercell Store purchases

Items bought on the Supercell Store website go to the account linked to your Supercell ID. Make sure you are logged in to the right ID before buying, since purchases cannot always be moved between accounts.

Children's accounts

Parents can contact support for help with a child's account, using the child's player tag.

Support replies can take a few days. Keep replying in the same conversation in the game so your details stay together.

FAQ

How do I recover my Supercell account?

Log in with your Supercell ID email in game settings.

What if I never made a Supercell ID?

Contact in-game support with your account details.

Does one Supercell ID cover all games?

Yes, it can hold all your Supercell games.

Related: Clash of Clans recovery · Supercell not sending code · Garena recovery.