Posted on 13/11/26 11:05 pm
Ticketmaster codes fail when the presale has not started, the code is for another event or account, or it was already used. Check the code type first.
| Code | Where it goes |
|---|---|
| Presale code | The unlock box on the event page during the presale |
| Verified Fan access | Linked to your account, sometimes with a code by text |
| Promo or discount code | At checkout, if the event allows it |
| Gift card | Payment step at checkout |
| Sign-in code | Login screen |
For Verified Fan sales, the invite or code is tied to the phone number and account you registered with. Sign in to that same account. Shared codes from friends usually will not work.
Ticketmaster gift cards are entered as payment at checkout. Check the balance and the country they are valid in. Some events or resale tickets may not accept them.
Ticketmaster may send a code to confirm it is you before showing tickets. Use the newest code. If it does not arrive, see Ticketmaster code not received.
People selling presale codes on social media are often scammers, and sold unique codes may not work on your account. Get codes from official artist, venue or card partner emails.
If Verified Fan sent codes to an old number, update your phone in your account before the next sale. See changing your number on Ticketmaster.
The Ticketmaster app sometimes hides the code box until the presale starts. Refresh the event page at the start time, and update the app before a big sale.
If a code you received from Ticketmaster still fails during the presale, contact Ticketmaster support with a screenshot of the error and the email with the code.
The presale may not be open, or the code is for another event or account.
Usually not; codes are tied to accounts.
At the payment step of checkout.
Related: change number on Ticketmaster · Ticketmaster code not received · SeatGeek code not working.
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