Google Account Locked, Disabled or Suspended: What to Do

If Google locked your account, start at the sign-in page and follow the recovery steps. For a disabled account, request a review from the notice.

Locked, disabled or suspended?

If the account is locked

1. Go to the Google sign-in page and enter your email.
2. Choose Forgot password if needed.
3. Answer the prompts: a code to your recovery phone or email, or approval on a signed-in device.
4. Use a device and Wi-Fi you have used before, which helps Google trust the request.

For detailed recovery steps, see Gmail recovery after losing your number.

If the account is disabled

Sign in and Google shows a notice with a link to request a review. Write a short, factual explanation. Google tells you the outcome by email, which can take a few days. While the account is disabled, you may still be able to download some data with Google Takeout.

Common reasons for a disable

• Spam or automated activity from the account.
• Content that breaks Google policies.
• Signs the account was taken over.
• Age rules, if the birthday on the account is under the minimum age for your country.

After you get back in

• Run the Security Checkup at myaccount.google.com.
• Add a passkey and a current recovery phone and email.
• Remove devices and third-party apps you do not recognise.

Avoid recovery scams

No company can unlock a Google account for a fee. Use only accounts.google.com and the links Google sends.

Tips that improve recovery

• Answer as many questions as you can rather than skipping.
• Give an old password you remember if asked; close guesses help.
• Use a recovery email you can open right away.
• If Google says it could not verify you, wait a few days and try again from your usual device and location.

Workspace and school accounts

Accounts on a company or school domain are managed by an administrator. Ask them to reset your password or check why the account was suspended; Google support cannot override their settings.

FAQ

Why is my Google account locked?

Google saw unusual activity and wants to confirm it is you.

How do I get a disabled Google account back?

Sign in and request a review from the notice.

How long does a Google review take?

Usually a few days.

Related: delete a Google Account · delete Gmail only · passkeys.