Instacart Verification Code Not Received? 7 Fixes That Work

Instacart code not arriving? Check the number, resend once, and look in filtered texts. 7 fixes for customers and shoppers.

Instacart sends a text code when you sign up with a phone number, log in on a new device, or change your number. Shoppers use the Shopper app with their own number. Here is what to do when the code doesn't come.

Check these first (30 seconds)

• A US or Canadian number. Enter a 10-digit mobile number.
• Spam and filtered texts. Check spam or "unknown senders".
• Email login. You can log in with email if your account has one.
• The wait. Give it a minute.

What Instacart's message means

7 fixes, in order

1. Re-enter the number. 10 digits, no +1.
2. Resend once. Use only the newest code.
3. Log in with email. If your account has one.
4. Turn off SMS filters. Pause blockers and restart.
5. Update the app. Install the latest Instacart.
6. Wait out a limit. After "too many attempts".
7. Contact Instacart. Use the Help Center.

Why the number matters for deliveries

Your shopper texts you about replacements and delivery. Instacart passes messages through, but your number must work for texts.

Shoppers: the Shopper account is tied to your identity and payouts. Use your own number.

Abroad or on Wi-Fi only

Instacart works in the US and Canada. If you are travelling with your US number, texts may not arrive while roaming is off. Turn on roaming or Wi-Fi calling for a minute, or log in with your email instead.

If you order for someone else, the code goes to the number on your own account, not to the delivery address.

When your own number just won't work

For a customer account, if Instacart's code never arrives, another mobile number can receive it.

In that case a non-VoIP number is the practical fix. These are real mobile-carrier numbers, which is what Instacart expects. On SMS Pin Verify you can pick a USA number for Instacart and the code appears on screen in your account:

• One-time number: held for you for 15 minutes to receive one code. If no code arrives, you are not charged. Good for a single sign-up.
• Rental number: the same number for several days or longer. Pick a rental if the number stays on the account, because shoppers text you during orders.

Two honest limits: a code is never guaranteed, because Instacart decides whether to send it; and a number may have been used on Instacart before you, so start a fresh account rather than trying to recover an old one.

Keep your account after you get in

• Add an email as a second login.
• Keep your number current for delivery updates.
• Review payment methods now and then.
• Never share an Instacart code. Instacart never asks for it.

FAQ

Why is Instacart not sending me a code?

A wrong number, filtered texts, or too many attempts.

Can I log in to Instacart with email?

Yes, if your account has one.

Does my shopper see my number?

Messages pass through Instacart.

Do virtual numbers work for Instacart?

For customer accounts, non-VoIP mobile numbers usually do.

Related: DoorDash code not received · Walmart code not received.

More fixes: verification code not received on any app · Uber code not received · Lyft code not received · Airbnb code not received.