Posted on 15/11/26 03:05 pm
Myntra logs you in with your mobile number and an OTP. If you lost that number, contact Myntra customer care from the app to move your account.
Myntra uses your mobile number as your account. Each sign-in sends an OTP to that number. Without access to the number, you cannot log in in the usual way.
Signing in with a new number creates a new account. To keep your orders, Myntra Insider points and saved items, contact Myntra customer care through the Help section of the app. They may ask for:
If you can still sign in, update your number in the profile section of the app. Myntra sends an OTP to the new number to confirm.
Myntra is part of the Flipkart group, but the accounts are separate. A Flipkart login does not open your Myntra account.
| Request | Safe? |
|---|---|
| Myntra app asks for OTP at login | Yes |
| Delivery agent asks for delivery code for your parcel | Yes, at your door |
| Caller asks for OTP for a refund or prize | No, it is a scam |
Refunds go to your original payment method or Myntra credit. Myntra does not need your OTP or a screen-sharing app to process them.
Similar apps: AJIO and Meesho.
Add an email address to your Myntra profile once you are back in. It helps support confirm your identity in future.
Myntra credit and gift card balances belong to the account. If you start a new account with a new number, they will not appear. Ask customer care to move the account rather than starting over.
Insider points belong to the account linked to your number. If you create a new account, the points do not move, so ask support to update the number on the old account instead of starting again.
Contact Myntra customer care from the app if you lost your number.
Myntra mainly uses your mobile number and OTP.
No, they are separate.
Related: AJIO OTP not received · Meesho OTP not received · code scams.
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